Refund policy

Refund & Return Policy

At Aurora & Co, we want you to love your swimwear and resort wear! If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

Items must be unworn, unwashed, and in their original condition.
Original tags and protective hygienic liners must be intact.
Items must be returned in their original packaging with proof of purchase.

How to Initiate a Return

Contact our support team via the Contact Us page on our website or email us on support@aurora-co.co.za with your order number and reason for return.
Once your return request is approved, we will provide you with the return courier instructions and address.
Please note: Items sent back to us without prior authorisation will not be accepted.

Damages and Order Issues

Please inspect your order upon arrival. If an item is defective, damaged, or if you received the incorrect item, please contact us immediately via the website contact form so we can evaluate the issue and make it right.

Non-Returnable Items

For health, hygiene, and safety reasons, items with missing or removed hygienic liners, sale/discounted items, and gift cards cannot be returned or refunded.

Exchanges

The fastest way to exchange an item (e.g., for a different size) is to initiate a return for your original item through our website. Once approved, you can place a separate order for the new size or item on our store.

Refunds & Store Credit

Once your returned item is received and inspected, we will notify you of the status of your return.

Refund to Original Payment Method: If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
Store Credit / Digital Gift Card: Alternatively, if preferred, you can choose to receive your refund as Aurora & Co Store Credit, which will be issued immediately upon approval for you to use on future orders.